All Rights Reserved.

Customer Care

Frequently Asked Questions

 

Shipping Information

Shipping within Australia

All items shipped within Australia are shipped via courier or Australia Post and will require signing for receipt. We currently offer a flat rate of $15 for shipping in Australia. Once an order is placed and payment has been received, we begin to process your order.  Please allow up to 5 business days for your order to be processed and shipped, unless special delivery instructions have been provided.  If an order is expected to take longer, we will notify you.

International Shipping

We offer a flat rate of $35 for international shipping. Please allow 10-14 days from shipping date, depending on your location, for all international orders. Your order maybe subject to import taxes, custom duties and fees levied by the destination country.  As the buyer you are responsible for any duties and taxes incurred.  Fiorina Jewellery has no control over these charges and cannot predict what they may be.  Customs policies vary widely from country to country, for further information please contact your local customs authority.  Customs clearance procedures may cause delays exceeding our original shipping estimate.

Goods & Services Tax (GST)

GST is charged at 10% and is included in the retail price.

Returns & Exchanges

Please choose carefully as there is no refund for change of mind.  Unworn merchandise in perfect and saleable condition can be exchanged within 7 days of receiving your parcel.  Due to hygiene reasons, there is no exchange on earrings.  The customer is responsible for any shipping or handling fees of the returned item. Please ensure that any item being returned is carefully packaged in its original packaging with all tags attached and a receipt of proof of purchase. An exchange will only be offered once the returned item has been received by Fiorina Jewellery and undergone a quality control check.

Please send returns to:
Fiorina - Online
897 High St
ARMADALE  VIC   3143

Care Instructions

Your jewellery is precious and should be looked after with care.

Please avoid all contact with aerosols, perfume and lotions.  Bleach, chemicals and saltwater can accelerate tarnishing and should be avoided to ensure the longevity of your jewellery.  Jewellery with gemstones and pearls can be cleaned with a non-abrasive jewellery cleaner.  No responsibility will be taken for jewellery where pieces have been damaged through neglectful actions caused by the wearer.

Store jewellery in the packaging received with your purchase.  Silver, gold and stones can become scratched when coming into contact with one another; we recommend that you store each piece of jewellery separately.  Chains should be stored closed and laid flat to avoid the formation of knots.

Repairs

Repairs may incur a service fee and will be assessed on a case by case basis.  The customer is responsible for shipping; please include a self-addressed envelope when sending your repair.

Please send repairs to:
Fiorina Jewellery
897 High St
ARMADALE  VIC   3143

Privacy

Fiorina Jewellery will collect personal information when you make a purchase or register for our newsletter updates. We only collect and hold information required to process and fulfil your order and share our creative journey with you. Your privacy is important to us and will be managed confidentially and securely and will not be provided to any third party.

Security

Credit card numbers and transactions are not collected by Fiorina Jewellery but are processed by the PayPal gateway. If you have any concerns about how your credit card details are being handled, please refer to the Privacy Policy on the PayPal web site here.

Linking

This website may contain hyperlinks to other websites.  When we do this, we will try and make it as clear as possible that you are leaving our website.  Such links are provided for convenience only and we take no responsibility for the content, maintenance of or privacy compliance of any linked website.

Photography

All reasonable care is taken to ensure that product photography reflects as accurate as possible the actual size of our jewellery, however, due to screen defaults and photography techniques some items may appear slightly larger or smaller than actual size.  Other items may be represented at a larger than actual size in order to clearly show detail or smaller than actual size in order to show the entire item.

Terms & Conditions

Disclaimer

Fiorina Jewellery takes all possible steps to ensure the accuracy of the information included on its website. However, Fiorina Jewellery takes no responsibility for errors or omissions in the content of the same. All information provided on this website is subject to change at any time without prior notice.

Counterfeit Warning

Fiorina Jewellery is available exclusively from fiorinajewellery.com, Fiorina Jewellery Flagship Store and authorized retailers. Buyers should be wary of purported Fiorina Jewellery merchandise sold through unauthorized channels.  Beware of counterfeits.

Should you have any information about suspicious Fiorina Jewellery products, or on any violation of our trademark rights, please email us enquiries@fiorinajewllery.com.au.  Your assistance is greatly appreciated and is of valuable help for our efforts to protect our customers.

Trademarks & Copyrights

is a registered trademark of Fiorina Jewellery Pty Ltd and all Fiorina Jewellery designs are copyright protected.

The Fiorina Jewellery website and all of its contents (including but not limited to, all text, video & audio, images, photography, graphics, logos) are exclusive property of Fiorina Jewellery and are protected by copyright, trademark and other laws.

You must not, in any form or by any means (except as expressly authorised under the Copyright Act 1968 (Cth)):

(a)    adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works or other subject matter or from any part of this web site generally; or
(b)    commercialise any works or other subject matter, information, products or services obtained from any part of this web site;
 without the written permission of Fiorina Jewellery.